DELIVRY, EXCHANGE & RETURN
Delivery information
FRANCE:
. Free delivery in a relay point
. Express home delivery: 10€, free from 250€ purchase.
EUROPE:
. Delivery in relay point: 10€, free from 250€.
. Express home delivery: 20€, free from 250€.
WORLD:
. Home delivery: 30€, free from 250€.
Return procedure
On coltesse.com you will be able to log in with the email address you used when you placed your order and will receive a unique code which will allow you to log in at your client account.
In the "my orders" section, you will find the order concerned and will be able to request a return and select a reason. This request will be analysed by our team to check that the return conditions are correct. The request will be approved, or not, within 1 or 2 open day.
As a reminder, you have 14 days from the date of receipt to return an item.
(If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.)
The garment must not have been damaged, worn, worn out or washed. It must be returned in the exact condition in which it is found and must be accompanied by all the documents and accessories supplied as well as a copy of the invoice or any other element allowing the identification of the order.
If the returned item cannot be put back on stock, you will not be entitled to a refund, but you may have the item sent back to you at your expense.
Once the return request has been approved, you will receive instructions of return by email.
Your order will be refunded within 14 days of receipt of your return.
You can return your item to the following address:
Coltesse
12 rue Philippe de Girard
75010 Paris
FRANCE
Return Policy
Coltesse has a 14 day return policy, any item you wish to return must be sent within 14 days of receipt. You will not have to justify your reasons or pay any penalties except for the cost of returning the item.
If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.
Shipping & return
Extract of the general conditions of sale.
Article 8 - Delivery
8.1. Preliminary formalities
The Customer chooses a delivery method on the Site when placing his Order.
The Customer receives electronic confirmation of the shipment of his Order.
The Customer provides the delivery address when placing his Order. The Seller can ship anywhere in the world.
8.2. Delivery delay
The Order will be shipped within 48 hours from the date of payment, except in cases of force majeure such as this concept is assessed by the case law of French courts, to the delivery address indicated by the Customer when ordering. The Seller cannot be held responsible for a delivery failure linked to incomplete or incorrect information on the delivery address when placing the Order. In the event of a return of a package to the Seller due to an incorrect or incomplete address provided by the Customer, the return costs will be the sole responsibility of the Customer.
For outlet orders, shipping times can exceptionally be up to 3-10 working days.
Delivery times are understood in working days.
Delivery time in mainland France: 2 days
Delivery time in DOM-TOM: 6 days
Delivery time within the European Union: 5 days
Delivery time outside the European Union: 7 days
|
|
Relay point | Express |
|---|---|---|
| France* | Free | 10€ |
| Europe* | 10€ | 20€ |
| Outside Europe* | 10€ | 30€ |
* Free of charge from 250€
* Usually shipment within 24 hours, a tracking number will be sent to you by email.
Delivery costs for Orders to France and the European Union are indicated inclusive of all taxes, in accordance with the Value Added Tax rate in force on French territory.
Shipping fees for orders shipped outside the European Union are indicated exclusive of tax. The taxes are paid by the Customer upon receipt of the package according to the laws in force in the country of destination. In the event that the customer refuses to pay the taxes and the parcel is returned, charges may be applied to the refund of the order.
8.4. Delay in delivery
In the event of late delivery, the Seller shall inform the Customer by electronic mail. The Customer may then cancel the Order by sending an electronic mail to the Seller.
If the Order has not yet been shipped upon receipt of the electronic mail, the Seller shall retain the Item(s) ordered and refund the Customer within fourteen days of the date of the electronic mail.
If the Order has been shipped upon receipt of the electronic mail, the Customer may cancel the Order by refusing the package and returning it to the Seller. The Seller shall then refund the Customer the amount of the Order and the return shipping costs upon presentation of the receipts, within fourteen days of receipt of the unopened returned Article(s).