DELIVRY, EXCHANGE & RETURN
. Free delivery in a relay point
. Express home delivery: 10€, free from 250€ purchase.
. Delivery in relay point: 10€, free from 250€.
. Express home delivery: 20€, free from 250€.
. Home delivery: 30€, free from 250€.
On coltesse.com you will be able to log in with the email address you used when you placed your order and will receive a unique code which will allow you to log in at your client account.
In the "my orders" section, you will find the order concerned and will be able to request a return and select a reason. This request will be analysed by our team to check that the return conditions are correct. The request will be approved, or not, within 24 hours.
As a reminder, you have 14 days from the date of receipt to return an item.
(If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.)
The garment must not have been damaged, worn, worn out or washed. It must be returned in the exact condition in which it is found and must be accompanied by all the documents and accessories supplied as well as a copy of the invoice or any other element allowing the identification of the order.
If the returned item cannot be put back on stock, you will not be entitled to a refund, but you may have the item sent back to you at your expense.
Once the return request has been approved, you will receive instructions of return by email.
Coltesse has a 14 day return policy, any item you wish to return must be sent within 14 days of receipt. You will not have to justify your reasons or pay any penalties except for the cost of returning the item.
If this period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.
In the case of free shipping, the shipping costs will be applied if the amount of the items kept is less than the amount necessary to apply the free shipping. The shipping costs will then be deducted from the refund.
Shipping & return
Extract of the general conditions of sale.
The customer chooses a delivery method on the site during the completion of his order.
The customer receives electronically.
The customer decides the delivery address when carrying out his order, which means that it must be located in France, in the DOM / TOM, in the European Union or in North America.
8.2. Delivery delay
The order will be shipped within 48 hours, from the date of payment, except in case of force majeure as this concept is assessed by the case law of the French courts, the delivery address indicated by the customer when ordering. The seller will not be responsible for the delivery of information related to incomplete or incorrect information of the delivery address during the execution of the order. Sending parcels by the seller due to an incorrect or incomplete address provided by the customer, the return costs are the sole responsibility of the customer.
For orders on the outlet, shipping times can exceptionally go up to 3-5 working days.
Delivery times are passed in working days.
Delivery time in metropolitan France: 2 days
Delivery time in DOM-TOM: 6 days
Delivery time in the European Union: 5 days
Delivery time outside the European Union: 7 days
8.3. Shipping cost
Free shipping from 250€
Delivery delivery in Europe and worldwide.
Free shipping over 250€.
Delivery charges for orders to France and the European Union are taxable, including all taxes, in accordance with the rate of value added tax in force in France.
Delivery charges for orders outside the European Union are shown excluding taxes. The taxes are paid by the customer upon receipt of the package according to the laws in force in the countries of destination.
Article 9 - Withdrawal period
L121-21 of the code of consumption, the customer has a right of retraction of order It is possible to execute a delay of fourteen (14) calendars as from the reception of his Order, without having to justify motives or to pay penalties for returning the cost of returning the item (s). This time is it time expires on a Saturday, Sunday or holiday or without employment, it is extended until the next business day.
This is the time of the post. The shipping costs will be deducted from the refund.
The item (s) must be returned to a state. They will not be sold by the seller (neither worn, used, modified, washed nor damaged) and documents accompanied by all the documents and accessories provided.
In the event that the returned article (s) will not be (are) clean (s) to the marketing, the Customer would not be refunded, but could become new, with load reference of the articles (articles) that he would have returned to the seller.
L121-21-4 of the Consumer Code, the customer who exercises his right of withdrawal, will be returned as soon as possible, and later, in the following days.
Any liability or loss of payment occurred at (x) item (s) upon return of your customer.
Article L.121-20-2 of the Consumer Code, the right of withdrawal is excluded for items made according to the specifications of the consumer or personalized gifts.